Terms of Services

Definitions

Company

“Company”, “AIstrova”, “Aistrova”, “we”, “us” and “our” mean AIstrova Technologies Inc., the legal entity providing the Services. TruLexa is a product and brand operated by that entity, rather than a separate contracting entity.

You and your

“You” and “your” mean the individual or organization that owns an account for the Services. For an organization’s account, the organization is the customer; the people it permits to use that account are its Authorized Users.

Services

“Services” means the websites and products created and maintained by the Company that are governed by these Terms, including TruLexa and the applications, features and application programming interfaces made available as part of those products. An independent third-party service you connect is not itself a Company Service.

Authorized Users

“Authorized Users” means the individuals you permit to access and use the Services under your account or subscription, within the access permitted by your plan. This term does not include the Company or its service providers.

Client Data

“Client Data” means prompts, instructions, documents, files, messages and other content that you or your Authorized Users submit or make available to the Services for processing, including content selected from a connected service. It also includes Outputs generated for your account from that content. It can concern your clients or other third parties; the term does not mean that you own all rights in that material.

Outputs

“Outputs” means responses, analyses, drafts, generated documents and other results produced by the Services for your account in response to your requests. Outputs do not include the underlying platform, software, models or pre-existing library of workflows, precedents and playbooks. Rights in Company or third-party material included in an Output remain governed by the Copyright and Content Ownership section.

Privacy Policy

“Privacy Policy” means the Company’s privacy policy available at /privacy-policy, which describes its handling of personal information.

Refund Policy

“Refund Policy”, including references to the “Fair Refund policy”, means the Company’s refund policy available at /refund, subject to the scope and eligibility rules stated in that policy.

The following definitions apply throughout these Terms.

The Company provides the Services and undertakes its contractual obligations in its own corporate capacity, subject to these Terms. No shareholder, director, officer, employee or representative assumes a personal contractual obligation or guarantee solely by holding that position or acting for the Company. This does not affect a separately assumed personal obligation or any liability that applicable law does not permit to be excluded or limited.

Written agreements and negotiated commitments

1. These Terms, the plan accepted at checkout and the order confirmation describe the standard Services and charges. Customized customer promises, pricing exceptions, service levels, exclusivity, indemnities and changes to intellectual-property or liability terms must be recorded in a written agreement identifying the parties, scope, charges, duration and authorized acceptance. Electronic signatures may be used where legally effective.
2. A separately executed agreement that expressly varies these Terms controls only for the subject and scope it identifies. Existing legally binding agreements and mandatory legal rights remain in force. A meeting recording or informal summary should be followed by a clear written record of the agreed terms.
3. Using TruLexa does not itself create a partnership, joint venture, employment, agency, revenue-sharing or investment arrangement. Contractor services, ownership transfers, partnership terms, revenue-sharing and securities transactions require their own appropriate written instruments and authorized approvals; these website Terms do not document those separate transactions.

A proposed concession, purchase order, procurement form, vendor questionnaire response, demonstration, estimate or roadmap is not by itself an amendment, an acceptance of customer-supplied terms or an additional Company warranty. An amendment requires the Company’s express written acceptance by a person authorized to bind it, identifying the provisions changed. A demonstration or roadmap is not a promise to deliver an unpurchased feature or meet an unstated date.

Changes to these Terms and notices

The consumer protections in the Changes to these Terms and notices section take priority whenever they apply, including where the account is described as professional or business. An account label does not determine its legal status.

1. For business accounts, we reserve the right to amend the provisions concerning account administration, payment and future prices, cancellation and refunds, service features and support, acceptable use and security, API access and usage limits, content and intellectual-property permissions, liability exclusions, and notices. Amendments operate prospectively and remain subject to separately executed agreements and applicable law.
2. For business accounts, amendments take effect on publication or on a later date stated with the amendment, subject to any notice, consent or timing required by applicable law or a legally binding agreement. Price changes remain subject to the Modifications to the Service and Prices section.
3. Where applicable law permits acceptance through continued use, using the Services after the properly notified effective date constitutes acceptance. Where express agreement is required, we obtain it before applying the amendment to that customer. Silence alone is not express agreement. Amendments to these Terms do not retroactively extinguish existing claims, accrued rights or binding commitments.
4. For consumer subscriptions, we reserve the right to amend provisions concerning account-administration procedures, technical service features, security and acceptable-use rules, API access and usage limits, and prices for future billing periods, only to the extent permitted by applicable law. Where applicable law restricts unilateral amendments to cancellation, return, exchange or refund provisions, any such amendment may be made only if it does not increase a consumer obligation or reduce a Company obligation. Other provisions require a separate agreement where the law requires one.
5. Where advance notice of an amendment is legally required, we will provide it within the required notice period, with the amended text, explanation, cancellation rights and proof of receipt required by applicable law.
6. For a contract covered by Québec consumer law, the reserved unilateral amendment power is limited to account-administration procedures, technical service features, security and acceptable-use rules, and API access and usage limits. It does not extend to an essential element of a fixed-term contract, including its nature, price or term. Any permitted unilateral amendment requires a clear written notice sent at least 30 days before the effective date, containing exclusively the new clause or the old and amended clauses, the effective date and the applicable refusal and cancellation rights. If it increases a consumer obligation or reduces a Company obligation, the consumer may refuse it and rescind or cancel the contract without cost, penalty or cancellation indemnity by sending notice no later than 30 days after it takes effect.
7. Contract notices may be delivered to the account email address or through an in-service notice that can be retained, except where the applicable law or governing agreement requires a particular method, proof of receipt or additional content. You must keep your account contact details current. This does not deem a message received merely because it was sent, or replace a legally required notice with a marketing email.
8. Changes required by law take effect on the legally required date. This is not permission to bypass mandatory notice or consent requirements. Security restrictions and suspension powers described elsewhere do not themselves amend the contract. Changes to personal-information purposes or practices also follow the Privacy Policy and any consent required by privacy law.

Account Terms

1. Québec consumer notice. The following provision does not exclude the consequences of the Company’s own act or that of its representative, or a warranty or other protection that Québec consumer law makes mandatory.

   You are responsible for maintaining the security of your account and password and for ensuring that any of your users do the same. The Company cannot and will not be liable for any loss or damage from your failure to comply with this security obligation. We recommend all users set up two-factor authentication for added security. In some of our Services, we may require it.
2. You may not use the Services for any purpose outlined in our Use Restrictions policy, and you may not permit any of your users to do so, either.
3. You are responsible for all content posted to and activity that occurs under your account, including content posted by and activity of any users in your account.
4. You must be a human. Accounts registered by "bots" or other automated methods are not permitted. For an organizational account, the human requirement applies to the individual registering and administering the account; it does not prohibit the organization from being the account holder.

5. Québec consumer notice. The following provision does not exclude the consequences of the Company’s own act or that of its representative, or a warranty or other protection that Québec consumer law makes mandatory.

   In the event that you produce or use any data for illegal activities or purposes that are in violation of a website's terms of service, Aistrova cannot and will not be held liable for your actions.

Payment, Refunds, and Plan Changes

1. If you are using a free version of one of our Services, it is really free: we do not ask you for your credit card and — just like for customers who pay for our Services — we do not sell your data.
2. For paid Services that offer a free trial, we explain the length of trial when you sign up. After the trial period, you need to pay in advance to keep using the Service.
3. If you are upgrading from a free plan to a paid plan, we will charge your card immediately and your billing cycle starts on the day of upgrade. For other upgrades or downgrades in plan level, the new rate starts from the next billing cycle.
4. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities. Where required, we will collect those taxes on behalf of the taxing authority and remit those taxes to taxing authorities. Otherwise, you are responsible for payment of all taxes, levies, or duties.
5. We process refunds according to our Fair Refund policy.

Cancellation and Termination

1. You are solely responsible for properly canceling your account. Within each of our Services, we provide a simple no-questions-asked cancellation link. You can find instructions for how to cancel your account in the "Account" dropdown in the menubar or on your profile page. An email or phone request to cancel your account is not automatically considered cancellation. If you need help canceling your account, you can always contact our Support team. An authorized request that expressly asks for both cancellation and a refund under the Refund Policy is an exception to the self-service procedure. Refund eligibility is assessed separately. A cancellation method or effective date required by applicable law remains available.
2. Account deletion is separate from cancellation of subscription renewal. We handle deletion of information held in Company-controlled systems under the deletion and lawful-retention rules in the Privacy Policy. Deleting your TruLexa account does not delete copies saved on your device, exported files or content in accounts you connect to TruLexa. Information that has been permanently deleted cannot be recovered by us.
3. If you cancel the Service before the end of your current paid billing period, cancellation of renewal normally takes effect at the end of that paid period, and you will not be charged again. We do not automatically prorate unused time in the last billing cycle. See our Fair Refund policy for more details. Immediate cancellation applies if selected or legally required. Access remains subject to lawful suspension or termination under these Terms.
4. We have the right to suspend or terminate your account and refuse any and all current or future use of our Services for any lawful reason at any time. Suspension means you and any other users on your account will not be able to access the account or any content in the account. Termination ends your access to the account and to content made available through it. Account deletion and retention follow the Privacy Policy. We also reserve the right to refuse the use of the Services to anyone for any lawful reason at any time. We have this clause because accounts may be used for nefarious purposes. There are some things we staunchly stand against and this clause is how we exercise that stance. For more details, see our Use Restrictions policy. Suspension or termination does not transfer ownership of your content or third-party material to the Company. These rights remain subject to applicable law and obligations legally binding on the Company.
5. Verbal, physical, written or other abuse (including threats of abuse or retribution) of a Company employee or officer will result in immediate account termination.

Modifications to the Service and Prices

1. We promise continued maintenance of our Services, including security updates and privacy safeguards on our servers, and customer support by email for as long as we operate the Services. You remain responsible for securing your account credentials and devices and managing files stored on your device. Products and features may evolve, and we may maintain legacy Services, redesign features, close new registrations or discontinue a Service where technical, legal or business circumstances require it. Any modification or discontinuation remains subject to applicable notice, consent and refund requirements and our legally binding commitments. Specific support periods and service levels are governed by the applicable written agreement.
2. Sometimes we change the pricing structure for our products. When we do that, we tend to exempt existing customers from those changes. However, we may choose to change the prices for existing customers. If we do so, we will give at least 30 days notice and will notify you via the email address on record. We may also post a notice about changes on our websites or the affected Services themselves.

Uptime, Security, and Privacy

1. Québec consumer notice. The following provision does not exclude the consequences of the Company’s own act or that of its representative, or a warranty or other protection that Québec consumer law makes mandatory.

   Your use of the Services is at your sole risk. We provide these Services on an "as is" and "as available" basis.
2. We reserve the right to temporarily disable your account if your usage significantly exceeds the average usage of other customers of the Services. Of course, we'll reach out to the account owner before taking any action except in rare cases where the level of use may negatively impact the performance of the Service for other customers. Prior contact is not required where an immediate restriction is permitted by applicable law and needed to address a security risk, fraud, misuse or threatened service disruption. No general obligation to monitor every account is created.
3. We use security measures, including encryption, to safeguard information processed in our systems. We enforce encryption for data transmission from the public Internet. There are some edge cases where we may send your data through our network unencrypted. We do not provide a backup or recovery service for matter documents or conversations stored on your device. You are responsible for managing and backing up those files. The Privacy Policy governs the information retained; no guarantee against loss, unauthorized access or interruption is created.
4. When you use our Services, you entrust us with your data. We take that trust to heart. AIstrova processes your data only as described in the Privacy Policy. Our personnel can access only account-administration information (account and subscription status and usage counts) and technical diagnostic details (such as processing stages and error codes), as needed to administer and support the Services. This access excludes sensitive information and client-matter content, including prompts, chats, documents, uploaded files, selected context and generated results. When you request support, we rely on your implied consent to access only the account-administration information and technical diagnostic details reasonably necessary to handle that request, where permitted by applicable law. We obtain express consent where the law requires it. Any access needed for security, investigation of misuse or legal compliance remains limited to account-administration information and technical diagnostic details and to the circumstances permitted by the Privacy Policy and applicable law.
5. We use third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Services, including but not limited to Amazon Web Services and Microsoft Outlook. The service-provider disclosure identifies the existing providers’ respective functions and information boundaries; listing a provider does not give every provider access to every category of information or promise continued use of that provider.

Copyright and Content Ownership

1. All content posted on the Services must comply with Canadian copyright law.
2. You give us a limited license to use the content posted by you and your users in order to provide the Services to you, but we claim no ownership rights over those materials. All materials you submit to the Services remain yours. This preserves only rights you actually hold and does not give you ownership of third-party material. The processing licence remains subject to the Privacy Policy and does not authorize AI-model training or unrelated exploitation of Client Data.
3. You may use and export Outputs created for your account for your lawful professional work, subject to applicable law, professional review and third-party rights. The Company does not claim ownership of your submitted content or customer-specific Outputs merely because you use the Services. This permission does not transfer the underlying platform, model, code, library of workflows, precedents and playbooks or third-party material, and does not guarantee that an Output is unique or protected by copyright.
4. We do not undertake to pre-screen content, but we reserve the right (but not the obligation) in our sole discretion to refuse or remove any content that is available via the Service.
5. The Company or its licensors own all right, title, and interest in and to the Services, including all intellectual property rights therein, and you obtain no ownership rights in the Services as a result of your use. You may not duplicate, copy, or reuse any portion of the HTML, CSS, JavaScript, or visual design elements without express written permission from the Company. You must request permission to use the Company's logos or any Service logos for promotional purposes. Please email us requests to use logos. We reserve the right to rescind any permissions if you violate these Terms.
6. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Services, use of the Services, or access to the Services without the express written permission of the Company.

Permission to use or export Client Data or Outputs is limited to rights you actually hold or are expressly granted under these Terms or another applicable licence. It does not authorize extraction, reconstruction, bulk copying, resale or redistribution of the underlying platform, models or library of workflows, precedents and playbooks. Copying restrictions do not prevent technical copies strictly necessary for authorized operation of the Services; they do not authorize separate code or library extraction or redistribution. Rights and uses protected by applicable law remain governed by that law.

The restrictions on the underlying platform and library do not prohibit ordinary use, copying or sharing of an Output authorized under these Terms and your applicable plan for your professional assignment, including delivery to your client, subject to applicable law and third-party rights. They do prohibit using successive Outputs or account access to extract or reconstruct the underlying library, model, code or non-public platform material. A normal generated work product and the underlying reusable library are distinct.

Features and Bugs

Québec consumer notice. The following provision does not exclude the consequences of the Company’s own act or that of its representative, or a warranty or other protection that Québec consumer law makes mandatory.

We design our Services with care, based on our own experience and the experiences of customers who share their time and feedback. However, there is no such thing as a service that pleases everybody. We make no guarantees that our Services will meet your specific requirements or expectations.

We also test our features. As with any software, our Services inevitably have some bugs. We track reported bugs and prioritize fixes, particularly for security and privacy issues. Not all reported bugs will get fixed and we don't guarantee completely error-free Services. No particular response or correction time is promised unless required by applicable law or expressly undertaken in a legally binding agreement.

About TruLexa's AI Platform

Services Adaptations and API Terms

We offer Application Program Interfaces ("API"s) for some of our Services. Any use of the API, including through a third-party product that accesses the Services, is bound by these Terms plus the following specific terms:

1. Québec consumer notice. The following provision does not exclude the consequences of the Company’s own act or that of its representative, or a warranty or other protection that Québec consumer law makes mandatory.

   You expressly understand and agree that we are not liable for any damages or losses resulting from your use of the API or third-party products that access data via the API. This independent exclusion supplements the Liability section and applies only to the extent permitted by applicable law.
2. Third parties may not access and employ the API if the functionality is part of an application that remotely records, monitors, or reports a Service user's activity other than time tracking, both inside and outside the applications. The Company, in its sole discretion, will determine if an integration service violates this contractual restriction. A third party that has built and deployed an integration for the purpose of remote user surveillance will be required to remove that integration.
3. Abuse or excessively frequent requests to the Services via the API may result in the temporary or permanent suspension of your account's access to the API. The Company, in its sole discretion, will determine abuse or excessive usage of the API. If we need to suspend your account's access, we will attempt to warn the account owner first. If your API usage could or has caused downtime, we may cut off access without prior notice. A warning is also not required where immediate restriction is lawfully necessary to address unauthorized access, fraud or a security risk. No general duty to monitor or prevent every misuse is created.

Rate Limiting and Fair Use

1. To ensure the best experience for all users, we monitor usage patterns and may implement rate limiting if we detect abusive behavior. This includes, but is not limited to, excessive request volumes that degrade service performance, automated scraping of data outside of approved API channels, or usage that circumvents our standard access controls.
2. For services labeled as 'unlimited', we operate under a fair use policy. If your usage significantly exceeds the average customer's patterns in a way that impacts our ability to provide the service to others, we reserve the right to throttle your access or contact you to discuss a custom enterprise plan.
3. We may apply reasonable limits on the number or frequency of requests from free trial accounts where trial usage materially impairs, or could reasonably be expected to impair, our ability to sustain reliable Services for all users. These limits will be proportionate to that impact and displayed in the Services.

Liability

We mention liability throughout these Terms but to put it all in one section: The exclusions also apply to AI-platform and API use, to the fullest extent permitted by applicable law.

Exclusion of liability

Québec consumer notice. The following exclusion does not apply where Québec consumer law prohibits excluding the consequences of the Company’s own act or that of its representative. Nor does it exclude liability that Québec law prohibits excluding for intentional or gross fault causing material injury, or for bodily or moral injury.

You expressly understand and agree that the Company shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the Company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to these Terms or the Services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

In other words: choosing to use our Services does mean you are making a bet on us. If the bet does not work out, that's on you, not us. We do our darnedest to be as safe a bet as possible through careful management of the business; one of the highest ethical standards; investments in security, infrastructure, and talent; and in general giving a damn. If you choose to use our Services, thank you for betting on us. Mandatory legal rights and liabilities remain unaffected.

These Terms do not create a duty for the Company to defend or indemnify you. Any such undertaking requires a separately executed agreement specifying its scope and limits.

If you have a question about any of these Terms, please contact our Support team. Employees on our support team are very friendly and approachable.

Trademark policy

By using our services, you understand that all brand and product icons are trademarks of their respective owners. The use of these trademarks, as well as the use of product or company names in graphics, does not indicate endorsement of the trademark holder by AIstrova Technologies Inc, nor vice versa.

Phrases such as "Recognized by", "Trusted by", and "Used by", and similar wording or implications, simply indicate that the employees and/or teams officially and legally working at these organizations have shown us the recognition, trust, and/or usage in recent years. However, this does not necessarily imply that the entire organizations have done so, and they may not be bound by legal agreements to do so.

Use Restrictions policy

The restrictions in this section apply to all users, including customers using the Services for personal or business purposes. Subject to the exceptions for consumer contracts and legally protected conduct stated in this Use Restrictions policy, the following conduct is prohibited.

• Collect or extract information and/or user data from accounts which do not belong to you.
• Circumvent, disable, or otherwise interfere with security-related features of the Services.
• Trick, defraud, or mislead us or other users, including but not limited to making false reports or impersonating another user.
• Upload or transmit (or attempt to upload or to transmit) viruses or any type of malware, or information collection mechanism, including 1×1 pixels, web bugs, or other similar devices.
• Interfere with, disrupt, or create an undue burden on the Services or the networks or the Services connected.
• Harass, annoy, intimidate, or threaten others, or any of our employees engaged in providing any portion of the Services to you.
• Under a business contract that is not a consumer contract, you must also refrain from disparaging, tarnishing or otherwise harming, in our opinion, the Company or the Services. Only this additional non-disparagement obligation excludes consumer contracts. Statements and disclosures protected by applicable law remain protected. All other restrictions in this section continue to apply to consumers, subject to applicable law.
• Use the Services in a manner inconsistent with any applicable laws or regulations.
• Publish, submit or circulate materially false or misleading statements of fact about the Company, its personnel or the Services, knowing they are false or misleading or acting recklessly as to their truth. This includes a false factual implication conveyed through selective quotation, misleading omission, a purported question or an assertion presented as opinion.
• Fabricate, forge or deceptively alter evidence, screenshots, correspondence, test results, security findings or purported regulatory decisions; create or procure fake reviews, fictitious customer experiences or deceptive testimonials; or conceal a material commercial connection to make promotional or purportedly independent comparative content appear independent.
• Use websites, domain names, search metadata, advertisements, review platforms, social accounts, links or automated posting to carry out any of the prohibited deceptive acts above, individually or as part of a campaign. This includes fictitious identities, manufactured customer complaints, link spam, fake engagement and forged origin or affiliation signals used to deceptively manipulate ratings, search results or attribution of material to the Company.
• Commission, direct, fund or knowingly assist another person to carry out conduct prohibited by these Terms, or use another account, agent or intermediary to evade an applicable restriction.
• Obtain, disclose or exploit Company credentials, trade secrets or non-public source content from the library of workflows, precedents and playbooks without authorization, or infringe applicable intellectual-property, confidentiality or privacy rights, except to the extent the particular conduct is protected by applicable law.

These restrictions apply subject only to the legal protections applicable to the particular conduct. A legal protection for one statement or disclosure does not extend to separate fabrication, impersonation, unauthorized access or other conduct that the law does not protect.

Calling conduct an opinion, review, question, parody, security test or regulatory report does not by itself exempt it from these restrictions. Each statement and act must be assessed on its own facts and context, subject to applicable law. These restrictions apply to your relevant acts on or off the Services, including prohibited conduct you commission, direct, fund or knowingly assist.

Do not reverse engineer, extract, reconstruct or disclose non-public source code, model weights, security controls, confidential platform documentation or source-library material, or use unauthorized access or bulk extraction to build a substitute library or model. These restrictions do not expand rights in third-party material, override a mandatory legal permission or prohibit ordinary authorized professional use of an Output.

Accounts found to be in violation of any of the above are subject to cancellation without prior notice. This power remains subject to applicable law and legally binding agreements. It does not require a particular investigation, sanction or enforcement outcome.

How to report abuse

Violations can be reported by emailing report@aistrova.com and should include detailed information about the account, the content or behavior you are reporting, and how you found it, including URLs or screenshots. Do not send passwords, full payment-card numbers or confidential client files.

Preservation of rights

• Except where applicable law provides otherwise, a failure or delay by the Company in exercising a right does not by itself waive that right. A waiver must be accepted in writing by a person authorized to bind the Company and applies only to the specific matter identified.
• If a provision is invalid or unenforceable, it is severed only to the extent permitted by applicable law. The remaining provisions continue unless applicable law requires a different result. This clause does not authorize a term prohibited by law.
• Provisions concerning intellectual property, restrictions on Company material, fraud, impersonation, unlawful reputational harm, liability exclusions and accrued rights survive account closure to the extent their nature and applicable law permit. Closure does not erase rights or obligations that have lawfully accrued.
• The Company reserves remedies available under applicable law.

No provision makes the Company’s view conclusive on a question reserved to a court, regulator or other competent decision-maker. Obligations binding a customer do not, by themselves, bind an unrelated publisher or competitor who has not agreed to them; the Company retains its separate rights under applicable law.